Last Update by Kanzy Ltd – 24th Oct, 2024
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “Kanzy Ltd”, “We”, “Us” or “Our” in this Agreement) refers to Kanzy Ltd, Rutland House, 23-25 Friar Lane, Leicester, LE1 5QQ, United Kingdom.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Kanzy Ltd, accessible from kanzy.co.uk
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
You are entitled to cancel Your Order within 14 days provided that there is a legitimate reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: info@kanzy.co.uk
By visiting this page on our website: kanzy.co.uk
By phone number: (44) 7490 79 1964
By mail: Rutland House, 23-25 Friar Lane, Leicester, LE1 5QQ, United Kingdom
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement unless necessary.
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Goods on special events sale or special discounted items cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Rutland House, 23-25 Friar Lane, Leicester, LE1 5QQ, United Kingdom
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a coupon purchase then shipped directly to you, you’ll receive a credit for the value of your return as per the discounted amount on time of purchase and actual sale. Once the returned product is received, relevant coupon information will only be applicable if the return is filled within the timeline of the sale.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@kanzy.co.uk
By visiting this page on our website: kanzy.co.uk
By phone number: (44) 7490 79 1964
By mail: Rutland House, 23-25 Friar Lane, Leicester, LE1 5QQ, United Kingdom